FAQs

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Q?

Does this service work in other countries besides usa?

A.

Yes, the process is all the same. It doesn't matter what country or carrier your phone is with. As long as its one of the listed supported devices, we can fix it no problem.

Q?

i really like your service, can you unblacklist my iphone too?

A.

Yes, we can! However, at this time we can only unblacklist Verizon and T-Mobile USA iPhones.

Q?

My Samsung phone is locked to a reactivation account, can you still fix it?

A.

Yes. If it is, we can bypass it, but would require you to order the corresponding service for it.

Q?

What are ESN, MEID, and IMEI numbers?

A.

ESN (Electronic Serial Number), MEID (Mobile Equipment Identifier), and IMEI(International Mobile Equipment Identity) are all codes used by manufacturers to uniquely identify each device. Each device will generally have one MEID or ESN or IMEI.

Q?

Is this legal?

A.

Yes, there are currently no laws in the United States prohibiting our service.

Q?

Do you need to access my computer remotely?

A.

NO! We are not invasive and do not need to remote access your computer with programs such as LogMeIn or TeamViewer! We have our own innovative process which allows us to service your phone without the need to access your computer!

Q?

How long does this process take?

A.

The process is very quick and simple. From start to finish only takes about 10-30 minutes on average depending on your device.

Q?

Can I do a factory reset after your service?

A.

You may do as you wish with your phone afterwards such as factory reset/update/custom roms. Our IMEI repair service will be unaffected.

Q?

What service provider can I use my phone with after?

A.

You will be able to use your phone with any GSM carrier afterwards EXCEPT for Metro PCS.

If you would like to use Metro PCS, it's possible, but please contact us first for special pricing.

Verizon and Sprint phones, after service, will only work on GSM carriers. You will NOT be able to use it again on Verizon or Sprint.

Q?

Will everything work normal afterwards?

A.

Everything continues to work as intended afterwards (text, calls, 4g, etc).

Q?

Does my phone need to be rooted?

A.

We do NOT and WILL NOT need to root your phone at all.

Q?

How is the IMEI repair service done?

A.

We connect to your device remotely and after technician is done servicing your device, it will have a clean and clear IMEI number.

Q?

What are the requirements to get this done?

A.

Your only requirements are a computer running windows, a usb cable to connect your phone to the computer, and a fast/good stable internet connection. Whole process from start to finish takes about 10-15 minutes, that's all!