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How It Works

Unblacklisting/Unblocking your phone:

How does this work? There is no need to mail the phone anywhere with our service. After purchase, contact a technician through the live chat on lower right corner of screen. Service to your phone will be completed immediately after checkout during business hours (Mon-Fri 11AM-10PM EST & Sat 11AM-9PM EST).

We have an efficient method of connecting and unblacklist/unlocking your phone in under 20 minutes. Your technician will never see your computer desktop or files. Complete and total privacy is given at all times.
Once you have 
placed the order please proceed to the web chat. One of our customer service reps will advise you regarding your order and the start time.

In order to connect remotely please proceed with the following instructions.
Please CLICK HERE to download the USB RE-DIRECTOR client edition and run it on your Windows device.

Once the program is launched on a Windows based device please press next.

Then, it will prompt for technician address. Input the following address for connection: and press next.

After the connection has been made you will see Step 1 – Plug your USB DEVICE – please plug your phone in now. Unless the device is plugged it will not go to the second step and if its not on the second step we are unable to connect with your device.

Now connect your device to the USB cable and it will PROMPT to STEP 2 – Waiting for technician to start servicing. When you are on stage 2, now we will start working with your device.

While the device is being services it will be on STEP 3 – Please do not disconnect or reboot the device as the technician is working on your device currently.

Once the service is completed it will be on STEP 4 – Servicing of your device has been finished.

Is there any kind of warranty or guarantee with your service? We have a lifetime guarantee with all of our work. In the rare case your IMEI gets blocked again, we will fix it again right away for free. We keep a database of all phones and IMEI/Serial numbers we fix or replace so we know if we have done previous work on your phone or not.

Can I use my phone on Metro PCS (USA) afterwards? If you order one of our IMEI repair/change services, you will need to contact us for special pricing in order for it to work with Metro PCS (USA). If you order one of our IMEI cleaning/clearing services such as that for the S7, S7 Edge, S8, S8+, or iPhones, then you can use Metro PCS in USA no problem.

Removing Samsung or Google account lock on a device:

Why does Google have the Google Account Reactivation Lock on Android phones like Samsung Galaxy S8 and the S8+?

The answer is to make sure that your device is protected. You can set up your Samsung device to prevent other people from using it if it has been reset to factory settings without your permission. For example, if your device is lost, stolen, or wiped, only someone with your Google account can use the device. This protection is similar to iCloud reactivation lock on iPhones.

But what happens if you bought a Samsung Galaxy phone from your friend or received it as a gift from your relative and they logged into their Google account and forgot their password? What about if you bought the phone from an online website like eBay, Craiglist, or Swappa and you can't contact the seller or they aren't willing to help? Your Samsung Galaxy S7/S7 Edge or other Samsung phone is now requiring the previous Google account and you can't do anything but look at it helplessly.

This is where our solution comes in and helps you out. We can solve this issue for you no problem. How do we can solve this problem for you and what all do we need from you?

1. First, we do NOT need you to ship your phone anywhere. It is done from the comfort of your home or office.

2. We provide this service for people all over the world, not just in the USA. We can remove the Google Account reactivation or Samsung account lock remotely and takes only about 5-15 minutes.

3. All you need is a:
- Windows Computer
- USB Cable
t's this simple, efficient, and fast. 
. How long will it take to get my order done once purchased?
A. Once you purchase your order will be completed instantly to under 24 from time of purchase. Come to live chat once purchase to see of we are on line we may be able to schedule you in at that time. You can also send us a offline message, we will get it and respond promptly.
Q. Will I be able to reset or upgrade my phone after you repair the IMEI on my phone?
A. Yes the is a permanent fix to your phone once the IMEI is placed on your device a factory reset or firmware upgrade will not change or erase your IMEI.
Q. Can I use my phone on Metro Pcs after you repair my IMEI?
A. We offer a EXCLUSIVE service for your device to be put on Metro Pcs at a additional cost this will only apply to older CERT based Device (Note 3, Note 4, S5, S6, Mega 2, etc), not newer CPID Based Devices
Q. I own a phone store can I get a DEALER Discount or a coupon?
A. Our prices are some of the best on the market, with our efficiency and warranty we offer discounts will NOT BE GIVEN to any dealer Unless Doing BULK ORDERS containing multiple devices with discounts starting at nothing less than 5 devices at one time.